Refund Policy
Last updated 5 September 2026
Credit packs are one-off purchases. There is no subscription and nothing renews automatically.
Unused credits
If you bought a pack within the last 14 days and have not spent any of those credits, ask us and we will refund it in full.
Partly used packs
Once credits have been spent, the work has already been done on your device and that portion is not refundable. We may refund the unused remainder at our discretion.
If something went wrong
If credits were charged for work that failed through no fault of your own, tell us and we will put those credits back. Repeated attempts on the same file within an hour are never charged twice, and automatic watermark detection is always free.
What a refund does to your balance
When a refund or chargeback is processed, the credits from that purchase are removed from your account straight away. If you have already spent them, your balance can go negative and new jobs are blocked until the balance is positive again. Accounts with repeated refunds may be limited.
How to request one
Message us through the contact page with the email on your account and the date of the purchase. Refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank.