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Last updated 5 September 2026
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What to include
- The email address on your account.
- What you were doing and what happened instead.
- For billing questions, the date and amount of the purchase.
- The browser and device you were using, if a file failed to process.
Before you write in
Video and image editing runs on your own device, so results depend on your browser. Chrome or Edge on a desktop gives the best results, and clips need a browser that supports modern video encoding.